Kendall Kia of Nampa

I would highly recommend Kendall KIA of Nampa. We had a time and day scheduled and they knew we were from out of town. They pushed our car through as fast as they could! We were in and out in less than an hour. They also helped us with a weird smell in our vents! They have amazing customer service and are very nice and easy to work with!

Wow! That is the simple word that comes to mind in regards to Kendall Kia of Nampa. Recently I had to take my Kia in for an unexpected repair. It could have easily been an awful experience. Everyone was very friendly and professional, but I have to give major credit to Wes! He went so above and beyond to make sure that my family and I were taken care of. When several bumps came along during the process, he went to bat to make sure everything turned out right in the end. We’ve loved our car from time of purchase, but the continued high standard of quality and service from people like Wes, have made us loyal customers for all our future vehicle needs.

I made the appointment with Kendall Kia to get our van serviced and my phone number was listed first. Because my husband was with me the second phone number listed was used and I was totally ignored. My husband signed and paid for the work order, after the service was completed. The wrong door was serviced and we were charged $70. I read it , after going home. Guess what? The rear door is not the door on the right side behind the passenger seat. (The person taking down this information did not type in my explanation that was given to her over the phone, even though I repeated it 3 times.)There was no where to park our other car to pick up our van. Questioning the parking situation, I was told that all of the cars in front of the service building were waiting to be serviced. Not only that, some of the customers had not picked up their vehicles for 2 weeks. In order to get our van an employee went around the parking lot honking the horn to try to find our van. When I returned to address these issues a full refund was given. Later I washed the car and noticed some white grease on the body of the van. Upon further inspection the white grease placed on the wrong door was sloppily completed. My husband cleaned up the mess left. We will be going to Meridian to get our van fixed. We were so disappointed in the overall experience in Nampa.

To start with it took 3 full months before they could get my car in for warranty work to get done, a 3 hours job. The appointment was for 10 o'clock they kept my car all day till 4:30 pm, then I was told that the cost was $100.00 deductible but when I got home and looked at the invoice I was billed $219.00 I had to go back to dealer to make it right. Thus 1 star!!!!

I purchased my car new from Edmark and have religiously returned to the dealership every 5000 miles for service. I had noticed a decline in service once the dealership was sold to Kendall but it seemed to be getting better recently. When I took my KIA Sportage in for the 90,000 mile service I was told services that should have been done at 60,000 miles were not completed and my current service in order to catch up would cost me approximately $1,400.00. I was also told that since my tires had not been aligned properly, my back tires were running on cords and I needed to buy a new set of tires. I recently retired and this additional expense was very unwelcome. I am a woman who has put her trust into Edmark and now Kendall KIA to advise me about service for my vehicle. I feel I was ill-advised regarding service at 60,000 miles and about alignment of my tires. It makes me wonder what other ill-advised services have happened in the past. My trust for Kendall disappeared in that moment. I was given a discount on the 90,000 mile service which I am grateful for. However, I did put a call into the service manager and never received a response. $2000.00 later, I have decided to never buy another vehicle from Kendall. I am advising others about my experience.